Frequently Asked Questions
Everything you need to know about bringing Alpine luxury into your home.
What is the typical shipping timeframe for Chamonix House orders?
Most orders are processed within 2-3 business days. Due to the artisanal nature of our home decor, standard shipping typically takes 5-7 business days within the continental United States.
Do you offer international shipping for your home collections?
Yes, we ship to most countries worldwide. Please note that international shipping rates and delivery times vary by location, and customers are responsible for any applicable customs duties or taxes.
What is your return policy for furniture and decor?
We want you to love your space. If you are not completely satisfied, you may return eligible items in their original condition within 30 days of delivery for a full refund, minus shipping costs.
Are your textiles and wood products sustainably sourced?
Sustainability is core to our brand. We partner with ethical manufacturers who prioritize FSC-certified timber and organic, fair-trade textiles to ensure our products are as kind to the planet as they are beautiful.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's website so you can monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.